Privacy Policy
Last updated: September 17, 2026
Nexta ("Nexta," "we," "us") operates nextausa.com and related landing pages that connect customers with independent appliance-repair technicians. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have under U.S. law, including California privacy law.
Who we are
Nexta is a technology platform. We help you reach an independent technician and coordinate your service request. The technician — not Nexta — performs the repair and sets the final price on site.
For East Sacramento service pages, the assigned technician operates as Expert Repair Company, an independent California corporation. Service and dispatch correspondence may be handled through Expert Repair Company at the address below.
Contact & mailing address
- Phone / text (Nexta): (310) 388-8633
- Dispatch email: office.expertrepair@gmail.com
- Technician email: expertrepairco@gmail.com
- Mailing address: Expert Repair Company, 7906 Arcade Lake Ln, Citrus Heights, CA 95610
Information we collect
- Contact and service details you provide: name, phone number, address, appliance brand/model, photos, and description of the fault.
- Communications: calls, texts, chat messages, and any photos or files you send us through phone, SMS, or on-site chat tools such as JivoChat.
- Usage and device data: pages viewed, approximate location derived from IP, browser/device type, referral source, and similar analytics collected through cookies and tags deployed via Google Tag Manager.
How we use your information
- To respond to your request and connect you with an appropriate independent technician.
- To schedule service, send arrival updates, and provide customer support.
- To improve our website, ads, and service experience.
- To comply with law, prevent fraud, and enforce our terms.
SMS / text messaging (TCPA)
If you call, text, or submit your phone number, you consent to receive calls and SMS about your service request from Nexta and the technician assigned to your job. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS at any time, or HELP for help. Opting out of SMS does not remove your ability to call us.
How you opt in: by calling us, texting us, starting live chat, or submitting your phone number on a service page.
SMS opt-in confidentiality: We do not sell or share SMS opt-in data, phone numbers, or consent records with affiliates or third parties for their own marketing or promotional purposes. Mobile opt-in data is used only to provide the service you requested.
Sharing your information
We share your request details with the independent technician assigned to you so they can perform the service. We also use service providers that process data on our behalf, including analytics (via Google Tag Manager), chat (JivoChat), and communications tools. We do not sell your personal information for money.
Your California privacy rights (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, disclose, and retain.
- Request access to, correction of, or deletion of your personal information.
- Opt out of the "sale" or "sharing" of personal information as those terms are defined under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (Cal. Civ. Code § 1798.100 et seq.).
- Limit use of sensitive personal information where applicable.
- Not be discriminated against for exercising these rights.
To submit a privacy request, call or text (310) 388-8633, email office.expertrepair@gmail.com, or write to the mailing address above. Say it is a privacy request. We will verify your identity and respond within 45 days.
Other U.S. state privacy rights
Residents of other states with consumer privacy laws may have similar rights to access, delete, correct, or opt out of certain processing. Contact us using the details above and we will respond according to applicable law.
Cookies and analytics
We use cookies and similar technologies for site functionality, analytics, and advertising measurement. You can control cookies through your browser settings. Disabling cookies may affect some site features.
Data retention and security
We retain personal information while your service request is active and for a reasonable period afterward to support billing, warranty, and legal obligations — typically up to five years for service records where required. We use reasonable administrative, technical, and organizational measures to protect information, but no method of transmission or storage is completely secure.
Children
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
Changes to this Policy
We may update this Policy from time to time. The "Last updated" date at the top reflects the latest version. Material changes will be posted on this page.
Contact us
Nexta — Call or text: (310) 388-8633
Dispatch: office.expertrepair@gmail.com
Website: nextausa.com